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Questions about your order?
We are happy to help you!

Questions about your order?

You can find all information about your order in your account.

Already checked our FAQ?

See all our answers to frequently asked questions here.

Do you want to return an item?

You can easily request a return through your personal account.

Contact us

Do you have a question about our products, your order, or anything else? Please contact us! We will answer your question within 2 business days of receiving it.

All orders can be returned to us within 14 days of receipt. You can easily register your return via your account.

Our items are custom-made for you as soon as you place an order. This way, we avoid unnecessary large inventories and your item is only prepared when there is actual demand for it.

Please note that the delivery time may therefore be longer than for items shipped directly from stock. The current estimated delivery time will be shown during checkout.

Manage all your orders easily via your own Tio webshop account. Click here to log in.