FAQ – Tio Business School

Frequently asked questions

Having trouble? Check out the answers to frequently asked questions below. Still need help? Please contact us!

Contact

Online orders

You do not need an account to place an order. However, it is easier to create an account if you want to place an order. Your details will be remembered and automatically filled in for your next order. This also gives you a convenient overview of your order history.

Has your order not yet been processed? Then please contact us as soon as possible via [email protected].
In some cases, it may still be possible to change your order, but many of our orders are processed immediately and can then no longer be cancelled.

We're sorry that the item you want is currently out of stock. We are doing our best to restock sold-out items as quickly as possible. We recommend signing up for the 'restock alert' next to the relevant item. You will automatically receive an email from us once the item has been restocked!

Shipping costs are calculated based on your location and the number of items in your order. You will always see the shipping costs before you check out.

We're sorry that your order is on backorder. This may be due to two reasons. It could be that an item is missing due to a pre-order or a stock error on the website. As soon as the entire order is in stock, it will be shipped to you in its entirety.

Payment

You can easily pay at the tio webshop with iDeal (NL), Bancontact (BE), Klarna, Visa, Mastercard, American Express, Maestro, BLIK (PL), Google Pay, Apple Pay and MobilePay.

Unfortunately, payments sometimes fail. How can you be sure it went through correctly, for example, after receiving an error message? We advise you to check your bank statement to see if the amount has been debited.

Do you only want to pay once your order has been delivered and meets your expectations? Then you can use Klarna's deferred payment method. Once the order has been shipped, the 14-day payment period begins. Is an item not to your liking? You can return it. You can pause the invoice via your own Klarna account. Once the return has been processed, you will receive an adjusted invoice from Klarna.

Delivery & Returns

Delivery times vary per product and may depend on the workload of our carriers. We do our best to deliver your products to you as quickly as possible. During checkout, you will always see the shipping costs and the expected delivery date of your order.

We calculate shipping costs based on your products. The exact shipping costs will always be shown during checkout.

As soon as your order has been shipped, you will receive an email from us with the track & trace code. You can keep a close eye on the status of your package via this link.

There's nothing more frustrating than having to wait a long time for your order. Sometimes your package may be delayed or lost in the mail. Don't panic! We recommend emailing [email protected] with your order number.

We will then initiate a postal investigation for you to determine the status of your order. A postal investigation can take up to 7 business days.

Is the item still too big or too small? Then you can have a different size sent to you, provided it is in stock. You can register the return shipment via your customer account and send it within our 14-day return period. If the correct size is available, you can indicate that you would like to exchange it. As soon as we have received the return shipment, we will process the exchange for you within 5 working days.

Is your order not quite what you expected? That's a shame! You can return your order within 14 days of receipt. You can easily register your return via your customer account on the website.

Return costs may apply, depending on how much you return and whether you return your entire order.

You can easily check the status of your return shipment via your customer account.

Is your package still on its way to us? You can find the tracking number on the shipping receipt of your return. You can use this to check the status of your shipment.

You will receive your purchase amount back via the same payment method used for the purchase. Returns will be paid out within 10 business days of approval by us.

Account

You can easily and quickly create an account here. Through your own account, you gain access to:

Insights into your order history
Managing your orders
Easily viewing and returning orders

You don't need an account to place an order. However, it is easier to create an account if you want to place an order. Your details will be remembered and automatically filled in for your next order.

Check that our email hasn't ended up in your spam folder. You will receive a 6-digit code by email that you can use to log in. We do not use passwords.