Refund policy

We have a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can submit a return request through your account or contact us at [email protected]. Please note that returns must be sent to the following address: Nijverheidsstraat 132, 2288 BB Rijswijk, The Netherlands.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us if you have any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This allows us to assess the issue and resolve it for you.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (such as special orders or personalised items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you currently have and, once your return has been accepted, purchase the new item separately.

14-Day EU Right of Withdrawal

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, your item must be in the same condition as you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved.

If approved, you will automatically be refunded via your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card provider to process and credit the refund.

Please contact us at [email protected] if more than 15 business days have passed since your return was approved.